Testpassport now, has updated the most reliable materials to prepare for your next 132-S-720.1 Certification Exam. We Testpassport include the actual 132-S-720.1 test questions, practice exam, dumps. And also, we also share a part of free demo for all of you. Here Testpassport offers all your 132-S-720.1 certification needs.
1.Your client needs to address agent morale issues within their call center. These issues are
tried to those agents who staff a higher number of skills resulting in more time spent in ACD
calls (also known as “hot seats”)
Which Avaya capability should be used to help eliminate “hot seats” in a call center?
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B
2.Upper management decides they want to retain Call Management System (CMS) historical
data for twice as long as previously configured.
Which CMS menu option allows you to set the length of time historical data is retained?
A. Maintenance>ACD Status
B. Maintenance>Archiving Status
C. System Setup>Free Space Allocation
D. System Setup>Data Storage Allocation
Answer: D
testpassport just udapte it,100% ensure passing it.those real questions from http://www.testpassport.com/AVAYA-CERTIFICATION/132-S-720.1.asp .